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Standard delivery inside Europe usually takes 6 business days (2-3 weeks rest of the world). We use EMS Post (Omniva) as forwarders.
We usually ship within 3-5 working days, but on some occasions, it may take a few days longer, depending on the season and holidays. 

Upon confirmation of your order, you receive an e-mail with a tracking number. You can also track the shipment from www.track-trace.com. Just use the tracking ID found in the confirmation email.

Taxes and VAT
20% VAT applies to all products in our assortment.

Products purchased from eTailery.com have a 30-day guarantee. If you are not happy with the items you received or have changed your mind about the order, you can return the unopened item or items. Do that within 30 days of order receipt and we will refund you within 30 days of receiving the returned items.

We accept returns if the items are unopened and in their original packaging. To return your order fill in the returns sheet that ships with your order. Returns sheet has all the necessary information required for a return.

Read about our Return Policy.

We ship to:

Albania, Andorra, Armenia, Austria, Azerbaijan, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Georgia, Germany, Greece, Hungary, Iceland, Ireland, Italy, Kazakhstan, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Malta, Moldova, Monaco, Montenegro, Netherlands, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Ukraine, United Kingdom (UK), Vatican City.

Rest of the world:
Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Bahamas, Balearic Islands, Bangladesh, Barbados, Bahrain, Belau, Bermuda, Bhutan, Bosnia Herzegovina, Brazil, British Indian Ocean Territory, China, Canary Islands, Cape Verde, Cayman Islands, Christmas Island (Indian Ocean), Christmas Island (Pacific Ocean), Cocos Islands, Cook Island, Coral Sea Island, Corsica, Dominican Republic, Falkland Islands, Faroe Islands,  Fiji, French Polynesia, French South Antarctic Territory, Grenada, Guadeloupe, Haiti, Hong Kong, India, Israel, Jamaica, Japan, Keeling, Kiribati, Macao, Madeira, Maldives, Mali, Malta, Mexico, Nauru Island, Nepal, New Caledonia, New Zealand, New Zealand Antarctic Territory, Niue Island, Norfolk Island, Norwegian Antarctic Territory, Pakistan, Papua New Guinea, People's Democratic Republic of Laos, Pitcairn Island, Republic of Singapore, Republic of Korea, Solomon Islands, Tahiti, Tokelau Islands, Tonga, Tuvalu, United Arab Emirates, United States of America, Samoa, Western Samoa.

If you have any questions or concerns, contact us via email: info@etailery.com or find a contact form here: Contact form