Products purchased from eTailery.com have a 30-day guarantee. If you are not happy with the items you received or have changed your mind about the order, you can return the unopened item or items. Do that within 30 days of order receipt and we will refund you within 30 days of receiving the returned items.
We accept returns if the items are unopened and in their original packaging. To return your order fill in the returns sheet that ships with your order. Returns sheet has all the necessary information required for a return.
Please return the products together with a returns sheet to the following address:
Globalex Baltics OÜ
Please note that we can only reimburse you for the return postage in the case of your receiving faulty or damaged items.
Also, note that you are responsible for the goods you are returning until we have received them. To make sure you are covered, you may want to send them back via registered post.
To ensure the hygiene and safety of our products, we cannot refund or exchange beauty products or cosmetics that have been removed from the original package or have been used, unless they are faulty.