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Terms & Conditions

General Information

The terms and conditions specified here apply to the use of the eTailery.com website. By accessing this website and/or ordering any product you agree to the Terms and Conditions as set out below.

This website is created, administered and controlled by Globalex Ventures Ltd. The laws of Delaware apply. Globalex Ventures Ltd reserves the right to alter these Terms and Conditions when appropriate without prior notification. The language of the contract is English. The website may not be used for unlawful purposes. By accessing this website and/or ordering any product you agree to comply with all laws, statutes and regulations applicable regarding the website and all and any transactions conducted on or through the website.

If you have any questions about these Terms and Conditions before you place an order, please contact Customer Support by sending an email to info@etailery.com.

When making an order, you need to fill in the required personal information. This information should be true, accurate, current and complete in all respects. Also, you must notify us immediately of any changes to any of this information by contacting Customer Support via email: info@etailery.com

By agreeing to these Terms and Conditions you agree not to impersonate any other person or entity, or to use a false name or a name that you are not authorized to use. We reserve the right to change or close, for a limited time or permanently, this website and/or any of its parts with or without notice. You confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website. We also reserve the right to change these Terms and Conditions from time to time. Your continued use of the website and/or any of its parts following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms and Conditions have been changed.

Product Descriptions

Each product sold on eTailery.com is subject to its product description. Pictures are for illustrative purpose. Colors are reproduced on the website as accurately as possible; however, how they are reproduced depends on the screen an individual buyer is using. The accuracy of colors cannot be guaranteed although we make every effort to reproduce them as accurately as possible. If you find the color of an item you have ordered not satisfactory, we offer a 30-day return guarantee. This guarantee covers all products sold on eTailery.com; for more detail, please see our returns policy below.

We make sure that all details of the product descriptions, as well as prices displayed on the website are correct at the time relevant information is entered into the system.

Placing an Order

All communication from eTailery.com to you will be directed to the e-mail address you provide when placing an order. If you do not receive an e-mail confirming your order, please contact Customer Support right away. ETailery.com cannot be made responsible if you should not receive e-mails sent to the address you provide when you order.

The steps required to enter a contract between you and eTailery.com are as follows:

You commit to your order on eTailery.com by clicking on the “Buy” button at the end of the check-out procedure. You’ll then receive an e-mail acknowledging the details of your order. Once your order ships from our warehouse you’ll receive a dispatch confirmation e-mail.
The time of acceptance of your order, as well as the time of completion of the contract between you and eTailery.com, is the time the products you ordered are dispatched from our warehouse unless we have notified you that we cannot accept your order.

Rejection of an order may be a result of one of the following:

  • The product you ordered is unavailable from stock. 
  • The product you ordered is unavailable for delivery to the delivery country you selected.
  • Inability to obtain authorization for your payment. 
  • Identification of a pricing or product description error. 
  • You not meeting the eligibility to order criteria set out in the main Terms & Conditions.

We reserve the right to restrict the number of items available for sale to any individual customer.

Payment

We accept payment in EUR, but for convenience, we use IP-related algorithms to indicate prices in GBP or USD when necessary. For payments in EUR we accept major credit cards as follows: Visa, Delta, Maestro, Switch, Visa Electron and MasterCard. Payment through PayPal or Bitcoin is also an option. ETailery.com does not hold any credit card details. All payments are processed securely through our approved payment provider's gateway. We do not sell products to minors. If you are under 18, you may use eTailery.com with the help of a parent or guardian.

Cancellations & Refund Policy

If you need to cancel an order, please get in touch as soon as possible. We can cancel your order before transportation only on the same day of the order. We make it a point to process and dispatch orders as quickly as we can. If you need to cancel an order and we have already dispatched, you need to either decline the package from the carrier or send it back to us after arrival.

If you cancel or request a refund for your order in 30 days after purchase we will refund it in full within 30 days of receiving the returned items.

Note that the cancellation must be made via e-mail to info@etailery.com. We will refund using the method the original payment was made with. Please return them to Globalex Baltics OÜ, Endla 69, 10616, Tallinn, Estonia.

Return Policy

All orders purchased on eTailery.com come with a 30-day return guarantee. If the customer isn’t satisfied with an order or has changed their mind, they can return the unopened product to us within 30 days of the order date. Customers will be refunded in full for returned products within 30 days of eTailery.com receiving the returned items.

Please include a brief statement including your name and address explaining why you’re returning the products in question. ETailery.com may ask you for photographic evidence at the management’s discretion. Also, please note that we cannot refund you for the return postage in this case.

If you receive wrong or damaged products, eTailery.com will refund you in full for your order and also reimburse you for the return postage. Again, we may ask you for photographic evidence at the management’s discretion.

The return address is Globalex Baltics OÜ, Endla 69, 10616, Tallinn, Estonia.

For reasons of hygiene & safety, we cannot refund or exchange any grooming products or cosmetics that have been removed from the original wrapping (or show any signs of having been used) unless they are faulty. 

Links

We may provide links to other websites to provide increased value to our visitors and customers. You access third-party websites through these links at your sole discretion, and you agree and acknowledge that eTailery.com isn’t responsible for the availability of such external resources and websites, does not review nor endorse such websites, and is not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

Personal Information

ETailery.com treats any and all personal information as confidential, except for the circumstances set out below. Personal information is kept on a secure server. ETailery.com fully complies with all applicable data and consumer protection legislation.

Note that eTailery.com is being monitored and that we may record information about your visit that will help improve the quality of our service.

ETailery.com confirms that any personal information which you provide to us and any user information from which we can identify you is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:

  • Processing your orders.
  • For statistical or survey purposes to improve this Website and its services to you.
  • To serve Website content and advertisements to you.
  • To administer this Website.
  • If you consent, to notify you of products or special offers that may be of interest to you.

You have the right to ask us to give you a statement about the personal data we process about you, to rectify your data, or to delete your information, to withdraw your consent given for processing of personal data, or to remove you from our mailing lists.

Security and Privacy

We respect your privacy and only collect the information necessary to facilitate the delivery of our products to you. All information is kept confidential and secured. We may periodically send emails to our Customers informing them of updates to our services.

Our Website has security measures in place to protect the loss, misuse and alteration of the information under our control. Certain areas of our site use industry standard SSL to encrypt sensitive data, such as your billing address details. We record the IP addresses of persons submitting orders to aid fraud prevention and will disclose any information necessary to fully co-operate with law enforcement authorities in investigating suspected lawbreakers.

We collect contact and delivery information (e.g. name, billing address, delivery address and email address). The customer's contact and delivery information are used to get in touch with the customer when necessary and to supply products as ordered. For your added security all payment pages are hosted and processed by Braintree Payments Ltd., which means that we don't hold records of your credit card details.

A cookie is a piece of data stored on the user's hard drive containing information about the user. ETailery.com utilizes cookies to enable our systems to recognize your browser and to provide personalized features. ETailery.com may amend this policy from time to time.

Promotional Voucher Codes

We may make promotional voucher codes available for discounts, prize draws or free gifts from time to time. Please be aware that certain vouchers may be applied automatically during checkout according to basket criteria that you have fulfilled; in order to offer you further automatic discounts or gifts with your order voucher codes remain valid for the duration stated in our promotional materials, at the sole discretion of eTailery.com and may be discontinued at any time without prior notice.

Only one voucher may be redeemed per transaction, and all vouchers must be redeemed at time of purchase.

Free Gifts

Free gifts are offered subject to stock availability and on a first come first served basis. ETailery.com will always seek to ensure a reasonable stock of any free item is available before running a free gift promotion. If your free gift is no longer available, we will make every effort to inform you as soon as possible either during checkout or by email.

Trading Name and Address

ETailery.com is a trade name of E-Investments Ltd.

Registered office: 20-22 Wenlock Road, London, N1 7GU

Company registration number: 10539005

Our Return Address

Globalex Baltics OÜ, Endla 69, 10616, Tallinn, Estonia

Affiliates and 3rd Party Advertising

ETailery.com is not responsible for the content of external Internet sites.

Wholesale

Please note we are an online retailer selling direct to Customers and not a wholesaler. We do not sell large quantities of individual items. Consideration can be given to wholesale if you are a trader, or potential operating partner, who will purchase across the range i.e. small quantities of many products. Please contact us for further information.

Marketing

We run special promotions via offers or emails that include the use of promotional codes. Please note that most promotional codes have an expiry date after which they are not redeemable. Promotional codes may not be used in conjunction with discount codes as redeemable through affiliate and/or third party advertising channels. Offers can only be redeemed via the eTailery.com website.

Promotional codes remain the property of eTailery.com, are non-transferable and may not be reproduced in any form without prior consent from eTailery.com. We reserve the right to remove promotional codes at any time and without warning. We reserve the right to withdraw any offers at any time.

Intellectual Property Rights

The eTailery.com logo, page headers, custom graphics and button icons are the property of E-Investments Ltd and may not be used in connection with any product or service that is not offered by eTailery.com in any manner that is likely to cause confusion among our Customers, or discredit eTailery.com.

Prior written confirmation is required for any use of the trademarked term eTailery.com. All other trademarks, product names and company names or logos cited within this site are the property of the respective owners. ETailery.com is not related to, endorsed by, or in any way connected or associated with these companies.